TERMS & CONDITIONS

Snkrehab Limited – Terms & Conditions

Welcome to Snkrehab Limited. By accessing our website, purchasing our products, or booking our sneaker cleaning and restoration services, you agree to the following Terms & Conditions.

Please read these terms carefully before placing an order or booking a service.

1. Company Information

Company Name: Snkrehab Limited

Business Address:
Unit 66, The Maltings Business Centre
Stanstead Abbotts, Ware
Hertfordshire, England, SG12 8HG

Telephone: 07494 663154
Email: enquiries@snkrehab.co.uk
Website: www.snkrehab.co.uk

2. Products & Services

Snkrehab Limited specialises in professional sneaker cleaning, restoration, and sneaker care products.

Our services and products include:

  • Professional sneaker cleaning and deep cleaning.

  • Sneaker restoration and repair services.

  • Sneaker cleaning kits and accessories.

  • Shoe trees and crease protectors.

  • Other sneaker care products and related services.

We aim to provide high-quality services and products. However, cleaning and restoration results may vary depending on the condition, age, materials, and previous treatment of the sneakers.

Product Usage Disclaimer

Customers should exercise caution when using cleaning products on delicate materials, including suede, nubuck, leather, and other specialist fabrics.

We recommend testing products on a small, inconspicuous area before full application and following all instructions provided.

Snkrehab Limited cannot accept responsibility for damage resulting from incorrect application, misuse, or failure to follow product instructions, except where liability cannot legally be excluded.

Customers who are unsure how to clean their sneakers should contact us for professional guidance.

3. Payments & Pricing

  • We accept major debit cards, credit cards, and other payment methods displayed at checkout, excluding Klarna.

  • Full payment for sneaker cleaning and restoration services is required before work begins.

  • All prices are displayed in GBP (£).

  • Prices may be updated without prior notice. Any changes will not affect orders already accepted.

  • Additional cleaning or restoration treatments may be recommended following inspection.

  • Any additional charges will be communicated to the customer and must be approved before additional work is carried out.

  • If a customer declines additional treatment, we will proceed only with the agreed service where reasonably possible.

4. Shipping & Delivery

4.1 Sneaker Cleaning & Restoration Services

Snkrehab Limited partners with DPD to provide convenient UK shipping options for customers sending sneakers to our facility.

Available shipping methods include:

  • DPD QR Code – Drop off at a participating DPD location.

  • DPD Print in Shop – Have your shipping label printed at a participating location.

  • DPD Print at Home – Print your shipping label before dropping off your parcel.

  • DPD Home Collection – Arrange for DPD to collect your parcel.

Once cleaning or restoration is completed, sneakers will be returned using DPD next-day delivery, subject to carrier availability and any delivery restrictions.

Customers will receive tracking information, and DPD may provide an estimated one-hour delivery window via text message.

Delivery times are estimates and may be affected by circumstances outside our control.

4.2 Packaging & Original Shoe Boxes

IMPORTANT: ORIGINAL SHOE BOXES WILL NOT BE RETURNED.

When sending sneakers to Snkrehab Limited for cleaning or restoration, customers must be aware that any original shoe boxes, branded designer boxes, or external packaging used to send their sneakers will not be returned.

All sneakers will be returned using Snkrehab's own packaging, including our protective dust bags and shipping boxes.

Customers are strongly advised not to send their sneakers in original branded or designer shoe boxes, as these may have significant monetary or sentimental value.

Please note:

  • Original shoe boxes and packaging received will not be retained for return.

  • All sneakers will be repackaged using Snkrehab's own packaging.

  • Protective dust bags will be provided with the returned sneakers.

  • Customers should remove any personal belongings, accessories, or items they wish to keep before sending their sneakers.

Snkrehab Limited will not ordinarily provide compensation for original shoe boxes or packaging discarded in accordance with this clearly communicated policy, subject to customers' statutory rights.

By booking our services, customers acknowledge and accept our packaging and shoe box return policy.

4.3 Shipping Insurance & Lost Parcels

All sneakers shipped through our DPD service are covered by the standard shipping compensation arrangement of up to £150, subject to the applicable carrier terms and exclusions.

Customers may upgrade to additional shipping cover of up to £1,000 for an additional £7, subject to the applicable insurance terms and eligibility requirements.

We recommend customers select appropriate shipping cover when sending valuable or designer sneakers.

In the event of a parcel being lost or damaged during transit:

  • Customers should contact Snkrehab Limited as soon as possible.

  • We will assist with investigating the issue and submitting any applicable compensation claim through DPD.

  • Any compensation will depend on the circumstances, applicable shipping cover, carrier terms, and legal responsibilities.

  • Snkrehab Limited will not be responsible for losses caused solely by circumstances outside our control where liability can lawfully be excluded.

Nothing in these terms limits any statutory rights or remedies customers may have against Snkrehab Limited.

4.4 Product Orders

Sneaker cleaning kits, shoe trees, crease protectors, and other physical products are dispatched using the following delivery services:

  • Royal Mail Tracked 24.

  • Royal Mail Tracked 48.

  • DPD Next Day Delivery, where available.

Shipping options and charges are displayed at checkout.

We currently offer delivery within the United Kingdom only. International shipping may be introduced in the future.

Customers will receive tracking information once their orders have been dispatched.

Delivery timeframes are estimates unless expressly guaranteed.

5. Returns, Refunds & Cancellations

5.1 Product Returns

Customers have the right to cancel most eligible online product purchases within 14 days of receiving their goods, in accordance with UK consumer law.

To exercise this right, customers must notify Snkrehab Limited within the cancellation period and return the products within a further 14 days.

Products should be returned in appropriate packaging. Customers may inspect products as they would in a shop, but deductions may apply where excessive handling has reduced their value.

Faulty, damaged, or incorrectly supplied products may be returned in accordance with statutory consumer rights.

Where a return is due to a faulty or incorrectly supplied product, Snkrehab Limited will cover reasonable return shipping costs.

We will also cover return shipping for other eligible returns where expressly agreed. Otherwise, the customer may be responsible for the direct cost of returning unwanted goods.

Eligible refunds will be processed in accordance with applicable consumer law.

5.2 Sneaker Cleaning & Restoration Refunds

We take pride in providing professional cleaning and restoration services.

If a customer is dissatisfied with the results, they should contact us with details of their concerns.

Depending on the circumstances, we may offer:

  • A complimentary re-clean or correction of the service.

  • A partial refund where appropriate.

  • Another suitable resolution agreed with the customer.

These options do not limit customers' statutory rights, including remedies where services have not been provided with reasonable care and skill.

We cannot guarantee that all stains, marks, discolouration, creases, or signs of wear will be completely removed.

5.3 Order Cancellations

Customers may request cancellation of a product order before dispatch.

Once a product has been dispatched, customers may still exercise any applicable statutory cancellation rights.

For cleaning and restoration bookings, customers should contact us as soon as possible if they wish to cancel.

Where customers expressly request that services begin during the statutory cancellation period, they may be required to pay a proportionate amount for work already performed if they subsequently cancel, where permitted by law.

6. Sneaker Cleaning & Restoration Service Terms

6.1 Condition of Sneakers

All sneakers are cleaned and restored with professional care.

However, customers acknowledge that results depend on factors including:

  • The age and condition of the sneakers.

  • The materials used in their construction.

  • Existing damage, stains, or discolouration.

  • Previous cleaning or restoration attempts.

  • Natural deterioration of adhesives, fabrics, leather, and other components.

Some marks, stains, or damage may be permanent and cannot always be fully removed.

6.2 Delicate Materials & Existing Damage

Certain materials, including suede, nubuck, mesh, leather, and specialist designer fabrics, may be particularly sensitive to cleaning.

Older or heavily worn sneakers may also experience deterioration due to weakened adhesives, stitching, paint, or materials.

Snkrehab Limited will take reasonable care when handling and treating sneakers.

We cannot guarantee that cleaning will restore sneakers to their original condition.

Nothing in these terms excludes liability for damage caused by our failure to exercise reasonable care and skill.

6.3 Additional Treatments

Following inspection, our team may determine that additional treatments are necessary to achieve the best possible results.

Customers will be contacted before any additional chargeable work is carried out.

No additional paid treatments will proceed without customer approval.

6.4 Service Turnaround Times

Our estimated turnaround times are:

  • Sneaker Cleaning: Approximately 7 days.

  • Sneaker Restoration: Approximately 7–14 days.

These timeframes are estimates and may vary depending on workload, sneaker condition, complexity, and additional treatment requirements.

Customers will be notified of significant delays where reasonably possible.

6.5 Unclaimed Sneakers

Customers will be contacted when their sneakers are ready for collection or return, where applicable.

If sneakers remain unclaimed for more than 50 days after we have notified the customer that they are ready, we may take reasonable steps to recover outstanding costs or arrange their disposal or sale, but only where permitted by applicable law.

Before taking such action, we will make reasonable efforts to contact the customer and provide any legally required notice.

Any sale proceeds will be handled in accordance with applicable legal obligations.

6.6 Damage During Cleaning or Restoration

In the unlikely event that sneakers are damaged as a result of our failure to exercise reasonable care and skill, customers should contact us promptly.

We will assess the circumstances and provide an appropriate remedy in accordance with applicable consumer law.

7. Privacy & Data Protection

Snkrehab Limited respects customer privacy and is committed to protecting personal information in accordance with applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018.

7.1 Information We Collect

When customers visit our website, place an order, or book a service, we may collect:

  • Full name.

  • Email address.

  • Telephone number.

  • Billing and delivery address.

  • Order and booking information.

  • Customer communications.

  • Payment-related transaction information.

Payment card information is processed securely through authorised third-party payment providers.

7.2 How We Use Customer Information

Customer information may be used to:

  • Process and fulfil orders.

  • Manage sneaker cleaning and restoration bookings.

  • Arrange shipping and delivery.

  • Provide customer support.

  • Communicate order and service updates.

  • Improve our website and customer experience.

  • Send marketing communications where permitted by law.

We process personal information only where an appropriate lawful basis applies.

7.3 Third-Party Services

We may share necessary customer information with trusted service providers, including:

  • DPD.

  • Royal Mail.

  • Payment processing providers.

  • Website and e-commerce platforms.

  • Customer service and marketing platforms.

Information is shared only where necessary and in accordance with applicable data protection requirements.

We do not sell customer personal information to third parties.

7.4 Data Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, or disclosure.

Payment card details are handled through secure third-party payment providers rather than being directly stored by Snkrehab Limited.

7.5 Cookies

Our website uses cookies and similar technologies to support website functionality, understand website usage, and improve the customer experience.

Where required, customers will be asked for consent before non-essential cookies are used.

Customers can manage cookie preferences through available website controls or browser settings.

7.6 Customer Data Rights

Subject to applicable law, customers may request:

  • Access to their personal information.

  • Correction of inaccurate information.

  • Erasure of eligible personal information.

  • Restriction of certain processing activities.

  • Withdrawal of consent where processing relies on consent.

  • Opting out of direct marketing communications.

Requests can be sent to enquiries@snkrehab.co.uk.

Customers also have the right to raise concerns with the UK Information Commissioner's Office.

8. Intellectual Property & Website Usage

All content displayed on the Snkrehab Limited website, including text, logos, images, graphics, product descriptions, branding, an